Sales and Shipping Policy
Our pricing is based upon the type of customer you are (Retail, Manufacturer, Distributor) and is customer specific. When your account is set up you are assigned to one of these groups and receive pricing specific to your type of account. Additionally we may offer contract pricing for certain items and time periods. If you have contract pricing then the contract pricing will be what you see. It is possible to check out as a guest but you will not receive preferential pricing by doing so.
We do have regular promotions that are available to select customers and are not listed on the site. As a registered site customer you will be placed on an email list for the promotions. You will need to refer to the promotion code when placing orders to receive the discounted pricing. If you wish to opt out on the emailed promotions, please contact firstname.lastname@example.org or call 1-800-326-2191 and ask to be removed from the list.
We cannot accept credit card payments from customers outside the continental US. The only accepted method of payment for international sales is via wire transfer to our bank account. Please contact email@example.com if you are interested in making a purchase that will ship outside the US.
Method of Shipment
Our shipping department has the ability to rate shipments via several different modes of transport. It is our goal to ship your order by the most expedient and most economical way. Rather than charge set shipping rates that penalize you, we have chosen to ship your order by the best way and charge you based upon the actual cost to ship. So that you can have an idea of the estimated charge, we have calculated the following chart, broken out by time zone: (note that these are estimated charges and that you will be charged the actual cost to ship)
||Estimated shipping cost
|| EST CST PST
|0 - $99
||$15.00 $20.00 $25.00
|$100 - $250
||$35.00 $40.00 $45.00
|$251 - $500
||$50.00 $75.00 $125.00
|$501 - $999
||$100.00 $125.00 $150.00
|1,000 – 1,500
||$150.00 $175.00 $200.00
|1,501 – 2,500
||$250.00 $275.00 $300.00
Note that these estimated charges are based upon standard, ground modes of shipping. We can ship your order via expedited services but the charges will be more than the rates listed above. Let us know if you need expedited shipping and we can quote a firm price to ship. **Also - please note that since most finishing materials are hazardous that they cannot be shipped via UPS or Fedex. Since they must be shipped via LTL common carrier, the freight rates above will not apply and the freigh will need to be quoted before the order is shipped.
Minimum orders/minimum quantities
We do not have a minimum order value. Orders may be placed for any quantities of items which show an available quantity. Items which show as “non-stock” may require full case purchases. Please contact customer service at firstname.lastname@example.org for purchase requirements on any “non-stock” item.
Out of stock items
Our site reflects real time inventory values so if you see an item as available then it should be available for immediate shipping. If an item you have ordered is out of stock it will be noted as such on your order acknowledgement and you may then cancel the item if you are not able to wait for it to arrive.
We accept payment by these methods:
• Credit card – American Express, MasterCard, Visa
(credit cards are not accepted by anyone outside the continental United States)
• Wire Transfer
We prefer that you place orders through our site but if you are more comfortable using the phone then please call 1-800-326-2191 and ask for customer service
If you are having trouble locating a part or processing payment, please call 1-800-326-2191 and ask for customer service.
You may request a quote via the site or by contacting email@example.com. Quotes are generally valid for 14 days so you should carefully read the quote form. If no formal quote form is issued then consider the quote to be valid for 14 days.
Register or check out as a Guest?
Our site offers you the ability to register as an actual customer or to check out as a guest. There are advantages to registering:
• You receive preferential pricing.
• Your purchase history can be viewed by you.
• Your invoice history can be viewed by you.
• You can build shopping lists to make regular buying easier.
• You can view your open orders.
• You can view your open quotes.
• You can view a snapshot of your credit status with us.
Returns and Refunds
We want you to be completely satisfied with any product you purchase from us. If you are not completely satisfied with your purchase, you may return it for exchange, replacement or refund, including the original shipping cost for full returns. No restocking fees will be charged for standard items. Returns must be made within 60 days from date of purchase
If you have something you want to return, please contact customer service at firstname.lastname@example.org or call 1-800-326-2191 and ask for sales. To return items please be provide your name, phone number, order number and reason for return. Our Customer Service department will issue you an RMA with shipping instructions.
Items are considered returned when they arrive at our receiving department. We recommend you use a traceable shipping method and insure the package if necessary. Refunds are normally processed with 1-2 business days from the date of being received. Once we issue credit a copy of the credit will be emailed to you. Note that it may take up to a full billing cycle for the credit to appear on your statement.
Shipping to Post Office Boxes
We prefer to ship to physical addresses but can ship to a PO Box if you desire.